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Choosing Optimism
Photo by AHMAD BADER on Unsplash Choosing Optimism Choosing optimism helps you navigate conflict. How you view conflict and how skillfully you navigate it is deeply impacted by your attitude. When you...
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Soft Front, Strong Back
Photo by Marek Studzinski on Unsplash Soft Front, Strong Back What does it mean to have a “soft front” and a “strong back” in conversations with difficult people? I heard this phrase in an article from...
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Not by the Sword
Photo by Ditto Bowo on Unsplash Not by the Sword Can an act of kindness heal hatred and turn an enemy into an ally? Rabbi Michael Weisser’s experiences with a hate-filled white supremacist suggest the...
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A Listening Heart
Photo by Олег Мороз on Unsplash A Listening Heart Active listening, compassionate listening, empathic listening, listening to understand, listening with the third ear, divine listening. These are all...
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Having a Better Conversation –even with a “demon”
Photo by Abenezer Shewaga on Unsplash Having a Better Conversation–even with a “demon” How can you have a better conversation, even when the topic or the person is difficult? Some key components I...
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Conflict Skills Ruined my TV Watching
collage by Lorraine Segal Conflict Remedy Conflict Skills Ruined my TV Watching I am incredibly grateful for the conflict transformation skills I’ve acquired and the intuitions I have honed, that help...
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Just the Right Amount of Genius
Photo by Vitaly Gariev on Unsplash Just the Right Amount of Genius Being on a work team of extremely smart, motivated, creative people sounds ideal, right? But if it isn’t carefully managed, it could...
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Jane Austen and the Power of a Different Story
Collage by Lorraine Segal ConflictRemedy.com Jane Austen and the Power of a Different Story Stories have power. Whether it is a story we are telling ourselves, or the story of Pride and Prejudice,...
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Hidden Resentments at Work?
Photo by SEO Galaxy on Unsplash Hidden Resentments at Work? As humans, we are full of feelings at work as well as in our personal lives. But if we ignore these feelings or attempt to push them down,...
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Choosing the Light of Hope
Choosing the Light of Hope Christmas, Hanukah, Kwanza, Diwali, Solstice—what do these holidays from different religious and cultural traditions have in common? They all take place in the darkest part...
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Employer Ghosting and Difficult Conversations
Photo by Pratik Prasad on Unsplash Employer Ghosting and Difficult Conversations Have you ever applied for a job, gone through a seemingly successful multiple stage interview process, and then never...
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Exclamation Marks are OK at Work!
Graphic by L. Segal ConflictRemedy Exclamation marks are OK at work! Do you hesitate before using exclamation marks in workplace writings? Women, much more than men, fear that using exclamation marks...
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Reframing Accusations
Photo by Kamakshi subramani on Unsplash Reframing Accusations When one of your colleagues or team members, takes on a commitment, and then doesn’t follow through, it is frustrating! But how do you deal...
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Disagree, with Respect
photo by Lorraine Segal ConflictRemedy Disagree, with Respect Disagreeing about something doesn’t mean you or the other person or the disagreement itself are bad. On the contrary, disagreement and...
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Sorting Team Conflict
photo by pexels-yankrukov Sorting Team Conflict What sort of conflict is your workplace team experiencing? Getting clarity about what is causing the problems can help you find solutions. In my...
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Discomfort versus Harm
Discomfort versus Harm in a Conflict One key teaching in my introductory class on conflict is that feelings are not facts. Feelings are real and need to be heard and acknowledged, but just because...
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Culture Eats Policy for Breakfast
Photos by LOGAN WEAVER | @LGNWVR and by Bonnie Kittle on Unsplash Culture eats policy for breakfast—Dr. Katina Sawyer. A number of workplaces these days have beautiful mission statements and written...
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Carrots and Sincere Apologies
Photo by Feodor Chistyakov on Unsplash Carrots and Sincere Apologies Giving and receiving a sincere apology may feel uncomfortable or unfamiliar, but it can go a long way to transforming a conflict....
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Forgive and Walk Away
Photo by Alexandru Zdrobău on Unsplash Forgive and Walk Away It is perfectly ok to forgive someone AND still walk away. One of the persistent myths about forgiveness is that if you forgive someone, you...
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Beautifully Simple Solutions to Conflict
Photo by Edward Howell on Unsplash Beautifully Simple Solutions to Conflict What does it take to find a beautifully simple solution to a problem or conflict? We humans have an awesome ability to solve...
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