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How Bystanders Can Stop Gossip
background photo by Jason Wong on Unsplash , sign by Lorraine Segal Bystanders can stand up and stop workplace gossip. Gossip is a very common problem at work. People often feel it is a harmless way to...
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Acknowledging Mistakes at Work
Photo by krakenimages on Unsplash One of the big issues that creates conflict at work and interfers with harmonious relationships, is many people’s inability to acknowledge their own mistakes. I...
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To Solve a Problem at Work–Ask; Don’t Assume
When you ask and don’t assume you already know the answers, you’re likely to find better solutions to workplace problems. A friend of mine who is an HR professional was facing an uncomfortable...
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Bring Five Percent more Compassion to Conflicts
Photo by Christina @ wocintechchat.com on Unsplash Bringing five percent more compassion can really make a difference in conflicts. What would happen if you could bring just a little bit more...
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Conflict Management Lessons from Improv Theater
Photo by Nathana Rebouças on Unsplash Can the rules of improv theater help us with conflict? Marianne Fleischer is a speechwriter-presentations skills executive coach and trainer who has a passion for...
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Changing Hearts, Minds, and Behavior around Conflict
Photos by Fakurian Design and Debby Hudson on UnSplash, graphic design by Lorraine Segal Before I start teaching a course or workshop about conflict management, I always tell my students that I have a...
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Interviewer or Volunteer? The best mix for difficult conversations.
Are you naturally an interviewer or a volunteer in difficult conversations? I read an article recently by McKinley Valentine about conversational styles for first dates or networking. As I was reading,...
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The Value of Venting
Photo by engin akyurt on Unsplash When someone or something hurts or angers you, is there a value in venting? Some social scientists and conflict management experts think venting is counterproductive,...
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The Problem of Perfection in Conflict Management
Photo by Tim Mossholder on Unsplash How does perfection hurt conflict management at work? “The challenge is not to be perfect; it is to be whole.”—Jane Fonda I read this quote by Jane Fonda recently,...
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What Podcasts Can Teach Us about Difficult Conversations
Lorraine Segal and Darian Parker Can podcasts teach us how to have better difficult conversations? Recently, I was a guest on Dr. Darian Parker’s podcast, as part of pre-publicity for my forthcoming...
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Invisible Rules and Conflict
Photo by Steinar Engeland on Unsplash Invisible rules can lead to conflict. Are you unconsciously expecting other people to automatically follow your invisible rules? If so, you may be setting yourself...
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Our Shame Stories and Conflict
Photo by Yasin Yusuf on Unsplash Some post-its by L.Segal Our shame stories can fuel conflict. Those of you who’ve been following my blog for a while, know that I often share about the concept of...
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What is Conflict Transformation?
Photo by Aperture Vintage on Unsplash I heard the term conflict transformation for the first time a few months ago, in a small committee meeting connected to my professional organization. I was...
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It’s Fine (and Other Misunderstandings that Fuel Conflict)
Photo by Julien L on Unsplash added words by L.Segal Misunderstandings and assumptions about what another person means, or what the word they use means, can really fuel conflicts. I’ve written a lot...
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Dealing with Toxic Co-Workers or Bosses
Photo by Icons8 Team on Unsplash Toxic co-workers or bosses can create big problems at work. As a workplace conflict transformation consultant, coach, and trainer, I have assisted many of my individual...
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Turn Your Mistakes into Stories
photo by Varvara Grabova on UnSplash How did you learn to turn your mistakes into stories? This was the thoughtful question Alesia Grace Thompson asked me during my interview on the Mediate.com Great...
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Blamespeak and Conflict
Photo by Afif Ramdhasuma on Unsplash Are you using blamespeak in difficult conversations? I heard someone use the term “blamespeak” recently and thought it was a very evocative succinct way to express...
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The HIghly Sensitive Person at Work
used with permission https://drandreadinardo.com The highly sensitive person I am a highly sensitive person (HSP), one of the estimated 20% of humans on the planet who are HSP. It can be both a gift...
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Reflections: Your Year with Conflict and Courage
Photo by David Marcu on Unsplash Reflections: How did you do this year with conflict and courage? I’ve been reflecting on 2022 and the courage my clients and I have shown in dealing with conflict,...
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Is Conflict Transformation a Hero’s Journey?
Photo by Baran Lotfollahi on Unsplash Is conflict transformation a Hero’s Journey? Last week I attended a beautiful workshop on the Hero’s Journey, offered by Stella Orange and Rebecca Liston of Las...
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