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Feelings and Conflict at Work
We have to make room for feelings and conflict at work. People frequently have a lot of confusion about the role of feelings and emotions at work. I was interviewed recently on this topic by Gabriel...
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Culture Clash in Conversations at Work
photo by Lorraine Segal Is it an interruption or a cultural difference? No one likes to be interrupted. But what constitutes an interruption can vary greatly by culture. If two people are relying...
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Reframing: A Powerful Tool to Manage Conflict at Work.
Photo by Jessica Ruscello on Unsplash Reframing is a powerful tool to manage or dissipate conflict at work or anywhere. Our key to transforming anything lies in our ability to reframe it.—Maryanne...
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Overwork and Conflict
Photo by Sebastian Herrmann on Unsplash Overwork can add fuel to conflicts. Are you feeling angry and put upon at work? Are you having negative interactions and conflict over relatively small matters?...
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Break & Repair vs. Preventive Maintenance in Workplace Conflict
Jacek.NL via photopin (license) Are you waiting until relationships are broken to deal with workplace conflict? Tip: this is not the most effective way to deal with disagreements and problems! Recently...
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Don’t Over-Explain in Difficult Conversations
Photo by Metin Ozer on Unsplash Don’t over-explain in difficult conversations–it tends to backfire. I’m going to make a generalization—Women and sensitive men tend to over-explain. We all want to be...
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Impatience, Conflict, and Covid-19
Graphic by Lorraine Segal, ConflictRemedy Impatience can be a big contributor to conflict, and an obstacle to effective conflict resolution. I started writing a post about this impatience/conflict...
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The Kindness of Strangers during a Pandemic
Collage by Lorraine Segal from UN graphics Amidst all the pandemic grief and fear, people step up in big ways to help each other Three years ago, I wrote a blog post called The Kindness of Strangers:...
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Becoming Anti-Racist
Photo by Clay Banks on Unsplash “The beauty of anti-racism is that you don’t have to pretend to be free of racism to be an anti-racist. Anti-racism is the commitment to fight racism wherever you find...
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Feedback, Hot Buttons, and White Fragility
photo by Joan Villalom on Unsplash Being open to difficult feedback, even about racism, can help you grow. Receiving feedback without feeling defensive or triggered is a challenge. I work with my...
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Fight or Flight & other so-so responses to conflict
Photo by Holger Link on Unsplash Fight, Flight, Freeze—that what neurobiologists say are our ancestral (and current) unconscious response choices in a threatening or conflict situation. I recently came...
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Fault lines/Property lines in Conflicts
Understanding fault lines and property lines can help us resolve conflicts. Fault lines—as a Californian I’m familiar with fault lines, the locations where tectonic plates meet and can shift, creating...
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Conflict and Culture on a Voyage to Mars
Photo by Nicolas Lobos on Unsplash A fictional voyage to Mars offers valuable lessons about resolving conflicts across differences. I recently watched Away, a beautiful miniseries about a near future...
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Healing our Divisions in Troubled Times
How can we heal the deep divisions in our country? How do we talk to each other with compassion and empathy across our differences? My blog, which I have been writing for eleven years this month (!)...
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Start with “Hello” to Manage Conflict
Photo by LinkedIn Sales Navigator on Unsplash Conflict management can start as simply saying “hello”. As well as coaching individuals who are embroiled with conflict, I often coach CEOs, HR...
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Conversation, Kindness, and Democracy
Photo by Samuel Schneider on Unsplash Kindness and Conversation are essential to democracy. Recent events in Washington DC have been difficult to witness. I watched in horror on January 6th as...
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Blind Spots and Conflict
Photo by William Carlson on Unsplash Shining a light on your blind spots can help you with conflict. Blind spot—an area where you cannot see clearly; a tendency to ignore something especially because...
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The Power of Gratitude
Photo by Gabrielle Henderson on Unsplash Like letting go of grudges, I believe gratitude is a powerful tool to help us manage and resolve conflict. My email interview on this topic with Parveen Panwar...
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Does Your Work Culture Promote Psychological Safety?
Psychological safety is an important element in successful, productive work cultures. So what does that look like? And how do you create it? Here are three crucial elements: Respect, not abuse. All...
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The Power of Story to Shift Conflict
Photo by Alina Grubnyak on Unsplash The universe is made of stories, not of atoms. — Muriel Rukeyser Understanding your story about a conflict, and how to shift and open up that story, is a powerful...
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